How do I order online?
Ordering custom made furniture on our
website is easy. Begin by choosing the model your
interested in, then select the seat type series (LS,LSX,TS,TSX) , then
select your desired fabric from the drop-down menu, then select your desired
leg/base style from the drop-down menu. You can then select the desired
quantity and click the "add" button to add to the shopping cart. You can
always remove any item from the shopping cart prior to checking out. When
you are finished selecting all your items proceed to check out where you
will prompted to enter your billing and delivery information.
Is this a secure website?
Yes. Our website is hosted by Yahoo! Shopping
which use a constantly updated Secure Socket Layer (SSL) technology. Every
time you send us your credit card number and your billing and shipping
information, Yahoo! utilizes this technology to prevent the information from
being intercepted.
Online order status?
You may contact us regarding the
status of your order by clicking on the
24/7 customer service link located at the bottom of each page and
creating a tracking request. You can also find this link on your order
confirmation email. Our customer care reps will then track its status in our
production department and respond back to you accordingly.
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Do you charge sales tax?
We are required to
collect sales tax for orders shipping to California addresses only. Orders
shipped to all other states will not be charged sales tax.
Who designs your furniture?
ModernSofa is a
Cal-Moda Inc. company. All our furniture is designed by Cal-Moda's own design team of architects and designers.
The design team utilizes state of the art technology like 3D CAD/CAM tools
in designing our seating that ensures a machine like finish.
How is your furniture
constructed?
We believe that making comfortable modern furniture is
of an art. We also believe that well designed modern furniture should not only be
aesthetic pleasing but also durable and comfortable to live on. To
accomplish this we specify only the best materials in our furniture including
easy care fabrics, hardwood frames, imported Italian seat webbing, and HR Reflex
brand seat cushion. Each piece is individually "bench made" as opposed to
production line methods. Were so confident in our materials and construction that we offer a
lifetime warranty not only on our frames but on our seat cushions.
Where can I sit in your
sofas?
We welcome you to visit either our Los Angeles
factory showroom or our retail store in Venice CA. The factory showroom is located at 1115 East Dominguez St. in the City of Carson CA. The factory showroom is open to the public 5
days a week Monday through Friday 8am - 5 pm. Our retail showroom is located at 13452 Washington Blvd. in Venice, CA. The retail showroom is open 6 days a week Tuesday through Saturday 11am-6pm.
If you are unable visit our showroom
please talk to one of our trained customer care team members about the
seating comfort any of our models. You may also order free fabric swatches
on our fabric page.
Can I return my furniture?
We take pride in the quality of all our
custom made furniture. Before leaving our factory we
carefully inspect our furniture. In the rare event that something happens
during transit, we will gladly accept any damaged or defective merchandise
for return, but please inspect it at the time of delivery and refuse the item(s) with the delivery agent if any damage is present. Please also notate that item was damaged on the shipping bill.
Just phone us at 1-800-566-6578 and our customer service staff will arrange a replacement piece to be sent.
How long will it take for me
to receive my furniture?
Please allow approximately 2-6 weeks for
us to manufacture your made to order furniture at our
Los Angeles factory. Please allow an additional 1-2 week for transit times
through our White Glove carrier
HomeDirectUSA . If your order require a rush please call 800.566.6578
for assistance.
How
will my furniture be delivered?
All furniture orders
going to residential addresses are shipped via White Glove delivery service.
A representative will contact you to arrange a delivery time. White Glove service includes
Online Tracking, appointment
scheduling, inside residential delivery and placement of your furniture in
the room of your choice by a White Glove delivery team.
Accessories items are shipped
through FedEx Ground.
What is "White Glove"
delivery?
With our total commitment to customer
satisfaction we are proud to offer our customers "White Glove Delivery"
service. This service
includes scheduling a delivery appointment with you, delivering the item(s)
inside your home by moving professionals, and removing packing materials.
